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Claims

Insurance claims can be complex, but we simplify the process for you. Whether it's Life, HMO, Non-Life or Health Insurance, we ensure a smooth experience.

From securing life insurance benefits to settling property damage claims swiftly, we're dedicated to efficiency and professionalism.

Trust us with your insurance needs; your claims are in capable hands. Don't wait until it's too late. Secure your future with MAXIN Insurance today!

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STEPS TO PROCESS YOUR CLAIM

1.

REPORT 
A CLAIM

2.

SUBMIT COMPLETE CLAIM REQUIREMENTS

3.

CLAIM TO BE 
PROCESS

4.

RECEIVED THE 
BENEFIT

Claims Requirements

Fire and Allied Perils ( Typhoon, Earthquake, Flood) Insurance Claim

1.

REPORT A CLAIM

Contact Information:
  • 121 Independencia St. Brgy. 51, Tacloban City 6500
  • Mobile: +63 917 867 6837
  • Landline: +63 (53) 832-1782 | 832-3567
  • maxin.machicagroup@gmail.com

2.

SUBMIT COMPLETE CLAIM REQUIREMENTS

Claim Requirements

1. For Building Claim
  • Photocopy of Transfer Certificate of Title and/or Tax Declaration
  • Fire report coming from BFP (for fire insurance claim)
  • Photocopy of floor plan
  • Photocopy of building permit
  • Estimate cost of damage duly signed by a licensed engineer or contractor
  • Picture of damaged property
  • Affidavit of loss signed by the insured
  • Claim letter to insurance company signed by the insured
2. For Stocks/Content Claim
  • List of inventory duly signed by the insured
  • List of damaged items duly signed by the insured
  • Fire report coming from BFP (for fire insurance claim )
  • Copy of official receipts/invoice to support the unit cost
  • Business permits (for stocks claim)
  • Certificate of Registration from BIR
  • Affidavit of loss signed by the insured
  • Claim letter to the insurance company signed by the insured
  • Pictures of damaged items

Motor Car Insurance Claim

1.

REPORT A CLAIM

Contact Information:
  • 121 Independencia St. Brgy. 51, Tacloban City 6500
  • Mobile: +63 917 867 6837
  • Landline: +63 (53) 832-1782 | 832-3567
  • maxin.machicagroup@gmail.com

Car Insurance Claim

2.

SUBMIT COMPLETE CLAIM REQUIREMENTS

1. Own Damage
  • Picture of the damaged unit
  • Police report and/or affidavit of accident
  • Latest LTO OR and CR
  • Driver’s License of the driver
  • Repair estimate
2. Third Party Liability (TPL)
  • Picture of the damaged unit
  • Police report and/or affidavit of accident
  • Latest LTO OR and CR
  • Driver’s License of the driver
  • Repair estimate
  • Driver’s License of the other party
  • Certificate of No Insurance Claim coming from the insurance provider of the other party. (if applicable)

Travel Insurance Claim

1.

REPORT A CLAIM

Contact Information:
  • 121 Independencia St. Brgy. 51, Tacloban City 6500
  • Mobile: +63 917 867 6837
  • Landline: +63 (53) 832-1782 | 832-3567
  • maxin.machicagroup@gmail.com

2.

SUBMIT COMPLETE CLAIM REQUIREMENTS

Claim Requirements

Documentary Requirements:

  1. Claim Form: Complete and signed claim form provided by Insurance Provider.
  2. Copy of Airline Ticket:   A copy of your Airline Ticket
  3. Proof of Identity: A copy of your identification document (e.g., passport, driver's license).
  4. Proof of Travel:
          Flight Itinerary: Copies of your original flight tickets or booking       confirmation showing the scheduled departure and arrival times.
          Boarding Passes: Copies of boarding passes or any other       documents provided by the airline indicating your attempt to       board the delayed flight.
  5. Confirmation of Flight Delay:
          Confirmation from Airline: A written confirmation from the airline       stating the reason for the flight delay, the duration of the delay,       and any compensation offered (if applicable).

          Flight Delay Notification: Any communication received from the       airline regarding the delay, such as emails, text messages,       or announcements at the airport. (You can also download it       through website of the airline)
  6. Bank Details:
          Supply client’s bank account information so that payments can be       made if reimbursement for costs is needed.
  7. Additional Documentation:
              Any other relevant documentation related to the flight delay or       any travel claim.

Note: Ensure that you submit all required documentation accurately and promptly to expedite the claims process. If you have any questions or need further assistance, don't hesitate to contact us for guidance.

Comprehensive General Liability
Insurance Claim

1.

REPORT A CLAIM

Contact Information:
  • 121 Independencia St. Brgy. 51, Tacloban City 6500
  • Mobile: +63 917 867 6837
  • Landline: +63 (53) 832-1782 | 832-3567
  • maxin.machicagroup@gmail.com

General Liability Insurance Claim

2.

SUBMIT COMPLETE CLAIM REQUIREMENTS

Claim Requirements

1. Third Party Bodily Injury
  • Incident Report / Police Report
  • Original Copy of Medical Receipts
  • Medical Certificate
  • Doctor’s Prescription
  • Release of Claim (if any)
  • Vouchers (if any)
  • Affidavit of Desistance (if any)
  • Proof of Advance Payment (if any)
2. Third Party Property Damage
     Damaged Vehicle / Property
  • Incident Report / Police Report
  • O.R. / C.R
  • Job Order
  • Checklist
  • Repair Invoice / Repair Estimate
  • Release of Claim
  • Driver’s License and Official Receipts
  • Pictures Showing the Damages
Damaged Merchandise
  • Incident Report
  • Sales Invoice & / Quotation
  • Pictures Showing the Damaged Items
  • Listing/Inventory of Damaged Items with Detailed Costing
  • Building Administration Report
3. Cash Loss / Employees Dishonesty Claim
  • Incident Report and/or Police Report
  • 201 File of Employee Involved
  • Memorandum Issued to Involved Employee
  • Personnel Action Against the Subject Employee
  • Copy of Store’s Passbook with Corresponding Deposit Slips Covering the Loss
  • Audit Report
  • Cash Sales Receipts
  • Itemized or List of Benefits Due to Employee Involved
4. Counterfeit Money Claim
  • Incident Report
  • Copy of the Counterfeit Money
  • Result of the Counterfeit Examination from the Central Bank (if any)

Marine Insurance Claim

1.

REPORT A CLAIM

Contact Information:
  • 121 Independencia St. Brgy. 51, Tacloban City 6500
  • Mobile: +63 917 867 6837
  • Landline: +63 (53) 832-1782 | 832-3567
  • maxin.machicagroup@gmail.com

2.

SUBMIT COMPLETE CLAIM REQUIREMENTS

To evaluate your claim and determine the Insurer's liability under the policy, we need the following information and documents:
  • Formal Claim against the Insurer, showing the computation of loss.
  • Acknowledged copy of the Formal Claim against the Shipping Company/Airline.
  • Reply from the Shipping Company/Airline.
  • Acknowledged copy of the Formal Claim against the "Name of Contractor."
  • Reply from the "Name of Contractor."
  • Duplicate copy of Delivery Receipt of a Customs Broker/Trucking Co.
  • Reply of Lighterage/Customs Broker/Trucking Co.
  • Original Marine Cargo Policy/Risk Note
  • Original Bill of Lading/Master Air Waybill
  • Original Packing List
  • Original Commercial Invoice
  • Bad Order Certificate
  • Master’s Marine Protest
  • Chemical Analysis Report
  • Any other documents which you feel can have any help in evaluating your claim

The company reserves the right to require such additional proof as it may be considered necessary to support the claim.

Bonds Insurance Claim

1.

REPORT A CLAIM

Contact Information:
  • 121 Independencia St. Brgy. 51, Tacloban City 6500
  • Mobile: +63 917 867 6837
  • Landline: +63 (53) 832-1782 | 832-3567
  • maxin.machicagroup@gmail.com

Bonds/Guarantee Insurance Claim

2.

SUBMIT COMPLETE CLAIM REQUIREMENTS

Claim Requirements

1. Issuance of Written Notice:
  • Prepare a detailed written notice specifying the claim amount and the cause or reason for the claim.
  • Attach all relevant supporting documents and communications.
2. Notification to Principal:
  • The surety notifies the principal of the claim, providing a 5-day period for the principal to respond.
3. Position of Surety:

    Heading

  • Request for additional documents or information.
  • Decision to honor or reject the claim.
  • Proposal for a conference or meeting to discuss the matter further.

Engineering Insurance Claim

1.

REPORT A CLAIM

Contact Information:
  • 121 Independencia St. Brgy. 51, Tacloban City 6500
  • Mobile: +63 917 867 6837
  • Landline: +63 (53) 832-1782 | 832-3567
  • maxin.machicagroup@gmail.com

2.

SUBMIT COMPLETE CLAIM REQUIREMENTS

Claim Requirements

Contractors All Risk
  1. Sworn Statement of Claim: Completed and notarized (provided by adjuster).
  2. Non-Waiver Agreement: Completed and notarized (provided by adjuster).
  3. Incident Report: Detailed account of the incident.
  4. Weather and Rainfall Report: Official report from the nearest PAGASA weather station (if applicable).
  5. Contract Documents:
        Copy of Contract Agreement with Bid Estimates.
        Copy of Notice of Award.
        Copy of Notice of Commencement.
  6. Business Documentation: Copies of business registration, permits, etc.
  7. Survey of Damages: Based on standard engineering practices (including plans, survey data, PERT CPM, etc.).
  8. Projected Cash Flow: Cash flow projections for the project.
  9. Loss and Damage Computation: Detailed calculation to restore the damaged portions to their original condition.
  10. Accomplishment/Progress Reports: Certified copies of recent and previous monthly reports, including backup computations.
  11. Billing Reports: Certified copies of recent and previous billing reports.
  12. Repair/Replacement Documents: Invoices, receipts, and other documents supporting the actual cost of repair/replacement.
  13. Panoramic Photos: Clear, annotated photos taken immediately after the loss.
Damaged POS Machine
  1. Incident Report: Detailed account of the incident.
  2. Repair Estimates/Quotations: Estimates or quotations for repair.
  3. Photos: Clear pictures of the damaged machine.
  4. IBM Technical Report: Technical assessment report from IBM.4o

Personal Accident Insurance Claim

1.

REPORT A CLAIM

Contact Information:
  • 121 Independencia St. Brgy. 51, Tacloban City 6500
  • Mobile: +63 917 867 6837
  • Landline: +63 (53) 832-1782 | 832-3567
  • maxin.machicagroup@gmail.com

2.

SUBMIT COMPLETE CLAIM REQUIREMENTS

Claim Requirements

1. Death Claim
  • Police Investigation Report or Statement of Witness/es (If not available, provide an Affidavit or Incident Report)
  • Valid ID of the Beneficiary/ies  with date of birth, signature, and photo-present the actual ID(s) and submit photocopy(ies)
  • Complete Medical records of Insured
  • Newspaper Clippings (if any)
  • Attending Physician’s Medical Certificate
  • Birth Certificate - Certified True Copy (Insured)
  • Death Certificate - Certified True Copy (Insured)
  • Marriage Contract
  • Burial Receipts
  • Pictures (if any)
2. Medical Reimbursement for Bodily Injuries or Disability Claim
  • Police Investigation Report or Statement of Witness/es
  • Attending Physician’s Medical Certificate
  • Doctor’s Prescription
  • Hospital Statement of Account
  • Medical Bills and Receipts (originals)
  • Policy Owner, Assignee & irrevocable beneficiary/ies (if any)
  • Duly Signed Police Surrender / Full Withdrawal Application Form

Professional Indemnity Insurance Claim

1.

REPORT A CLAIM

Contact Information:
  • 121 Independencia St. Brgy. 51, Tacloban City 6500
  • Mobile: +63 917 867 6837
  • Landline: +63 (53) 832-1782 | 832-3567
  • maxin.machicagroup@gmail.com

Professional Indemnity Insurance Claim

2.

SUBMIT COMPLETE CLAIM REQUIREMENTS

Claim Requirements

  1. Claim Form: Completed and signed claim form.
  2. Incident Report: Detailed account of the incident leading to the claim.
  3. Contractual Documentation:
       Copy of the contract with the client.
       Copy of any relevant agreements or terms of engagement.
  4. Roof of Insurance: Copy of the insurance policy or certificate.
  5. Correspondence: Any correspondence related to the claim, including letters, emails, and communications with the client or third parties.
  6. Professional Advice Documentation: Copies of any advice or recommendations provided that are related to the claim.
  7. Mitigation Efforts: Documentation showing any steps taken to mitigate the damage or issue.
  8. Financial Loss Documentation: Evidence of financial loss incurred, such as invoices, receipts, or loss of revenue reports.
  9. Supporting Evidence: Any additional evidence supporting the claim, such as witness statements or expert reports.
  10. Settlement Offer/Agreement: Details of any settlement offers or agreements made in relation to the claim.
Fire Insurance Claim
Motor Car Insurance Claim
Travel Insurance Claim
Comprehesinve Liability Claim
Marine Insurance Claim
Bonds Insurance Claim
Engineering Insurance Claim
Personal Accident Insurance Claim
Professional Indemnity Insurance Claim
Contact Information:
  • 121 Independencia St. Brgy. 51, Tacloban City 6500
  • Mobile: +63 916 516 2548
  • Landline: +63 (53) 832-1782 | 832-3567
  • maxin.machicagroup@gmail.com

1. Submit Complete Requirements

   Download & fill-out the Claim Form. Send the necessary documents to our office.

BASIC REQUIREMENTS
  • Beneficiary’s Statement
  • Death Certificate
  • Valid ID of the Beneficiary/ies
  • Proof of account

CONDITIONAL REQUIREMENTS

(Submit additional requirements appropriate to your case)

If death occurred at the hospital during confinement:
  • Death Claim Form (Attending Physician's Statement)
  • Complete Medical Records of Insured (Copy of actual admitting history, discharge summary, and all laboratory or workup results of inpatient or outpatient consultation from clinics or hospitals)
If cause of death is due to accident or violent incident:
  • Police Report
  • Death Claim Form (Attending Physician's Statement)(only if the claim is within two years from policy effective date)
If death happened abroad:
  • Report of Death issued by the Philippine Embassy, Consulate, or apostilled documents *All documents related to the claim and coming abroad should be duly authenticated by the Philippine Embassy or Consulate Oice nearest the residence of Claimant**All documents must be translated in English
If any of the beneficiary had passed away:
  • Philippine Statistics Authority (PSA) or Local Civil Registry-issued Death Certificate
If spouse is beneficiary:
  • Marriage Certificate
If beneficiary is a minor:
  • Philippine Statistic Authority (PSA) or Local Civil Registry-issued Birth Certificate of the child
  • Notarized Affidavit of Legal Guardianship along with valid ID of the Legal Guardian(if insurance share of minor is less than or equal to Php 500,000)
If claimant is a representative of beneficiary:
  • Special Power of Attorney (SPA)

2. Your Request will be Processed

  • Once we receive your documents, an evaluation will be done. You will receive an update within five (5) working days.

3. Expect to Hear from Us

  • We will advise you if your claim request needs additional documents, or if your application is approved or declined.

4. Receive Your Payout

  • Once approved, you will receive your claims payout through your preferred payment method.
  1. Reimbursements must be filed within 30 days from the date of availment or date of discharge. Otherwise, the reimbursement will be forfeited.
  2. Not all procedures may be reimbursed
    (i.e. consultations, dental are not reimbursable).
  3. Reimbursements are only allowed for emergency cases availed at non accredited hospitals/clinics.
  4. Members filing for reimbursements must submit the complete documents as follows:
a.  Duly Accomplished (CIF) Customer Information Form.
b.  Filled-out Claims Reimbursement Form
c.  Medical Certificate indicating the diagnosis and procedure(s) done (if any)
d.  Original BIR-registered Official Receipt(s) / Sales Invoice with TIN
e.  Statement of Account (summary of hospital bill charges)
f.  Charge slips or detailed itemized breakdown of charges (charges per item paid)
g. Police report for cases of assault or vehicular accidents
h. Operative report for surgical cases
i. Clinical Abstract / History
j. Certification of non-availability of medicines for hospital pharmacy and original prescriptions signed by the attending physician (for IP medicines bought outside the hospital)
5. Submit the complete reimbursement documents to the following address or you may email.
Contact Information:
  • 121 Independencia St. Brgy. 51, Tacloban City 6500
  • Mobile: +63 917 867 6837
  • Landline: +63 (53) 832-1782 | 832-3567
  • maxin.machicagroup@gmail.com
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Email
maxin.machicagroup@gmail.com
Mobile Number
0916 516 2548
|
0917 867 6837
Phone Number
+63 53 832-1782
|
+63 53 523-5022
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